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EV Driver Portal

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Support

Please note: Starting from April 4th 2022, charging prices across the ubitricity network will increase. While the majority of our charge points will have the new pricing from May, some may take a little longer. More information can be found here.

Please note: We unfortunately need to temporarily switch off a number of ubitricity lamp post chargers in Camden, London. This is necessary to allow maintenance work to be completed. We will endeavour to switch on the charge point at the earliest opportunity. Please accept our sincere apologies for the inconvenience that this may cause you. You can use the Shell Recharge app to find your nearest working ubitricity charger.

Do you need help or do have questions on ubitricity charging solutions? We are here to support you and have compiled frequently asked questions (FAQ) here.

If you want to contact us via our contact form, please choose the according subject. If you prefer to call us, please use the presented phone number of our customer support team for your country.

UK Customer Support Form

Data protection

Germany Customer Support Form

Data protection

Please note: Starting from April 4th 2022, charging prices across the ubitricity network will increase. While the majority of our charge points will have the new pricing from May, some may take a little longer. More information can be found here.

Please note: We unfortunately need to temporarily switch off a number of ubitricity lamp post chargers in Camden, London. This is necessary to allow maintenance work to be completed. We will endeavour to switch on the charge point at the earliest opportunity. Please accept our sincere apologies for the inconvenience that this may cause you. You can use the Shell Recharge app to find your nearest working ubitricity charger.

Customer Service UK

Calls are free from your landline and mobile.

support@ubitricity.co.uk
+44 800 024 6279

(available 24/7)

Customer Service Germany

Thank you for keeping your customer ID and product ID ready.
support@ubitricity.com
+49 30 364 288 300

(Monday to Friday 9:00 to 17:00h)

Please note: This is the contact page for EV drivers. If you are a representative by a city or a journalist, please use our specific contact forms.